Gacoan88 is committed to protecting the privacy and personal data of every member. This Privacy Policy clearly outlines how we collect, use, store, and safeguard your information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Why Your Privacy Is Our Priority
Gacoan88 believes that member trust is our most valuable asset. The following six principles underpin how we manage your personal data every day.
Welcome to the Gacoan88 Privacy Policy. This document outlines our commitment to privacy and the protection of personal data for every individual using the Gacoan88 platform in Malaysia. This Privacy Policy applies to all registered members, website visitors, mobile app users and any individual who interacts with our online services.
Gacoan88 is Malaysia's leading online entertainment platform, offering live casino games including baccarat, blackjack, poker, table games, slots, and Sports Betting covering the Malaysia Super League, EPL, badminton, and esports. In delivering these services, we process a certain amount of member personal data — a responsibility we take seriously, handling every piece of information with the utmost care.
This Privacy Policy has been prepared in accordance with the requirements of Personal Data Protection Act 2010 (PDPA) Malaysia and international data protection best practices. By using the Gacoan88 platform, you agree to the collection and use of information as described in this document.
🔒Important Note: This Privacy Policy forms part of Terms & Conditions Gacoan88. Reading both documents together is recommended for a complete understanding of your rights and responsibilities as a member.
Gacoan88 collects member personal data through several channels — directly from you during registration or platform use, automatically via tracking technologies, and in some cases, from legitimate third-party sources.
Categories of Data Collected:
| Category | Sample Data | How We Collect Data |
|---|---|---|
| Identity Information | Full name, MyKad number, date of birth, gender | Registration form, KYC process |
| Contact Information | Email address, phone number, residential address | Registration form, profile updates |
| Financial Information | Bank account numbers, e-wallet accounts (TnG, GrabPay, Boost, ShopeePay), RM transaction history | Deposit and withdrawal processing |
| Technical Data | IP address, browser type, operating system, device ID | Automatically collected during platform use |
| Usage Data | Game history, betting activity, active session duration | Platform internal systems |
| Communication Data | Live chat records, support emails, feedback | Interactions with the support team |
Gacoan88 only collects data that is genuinely necessary to deliver our services and meet legal requirements. We do not collect sensitive personal data such as medical records or biometric information unless required by law.
Gacoan88 uses member personal data only for lawful and transparent purposes. Every use of data is grounded in one or more legal bases recognised under Malaysia's PDPA 2010, including member consent, contractual necessity, legal obligation or our legitimate interests as a platform operator.
Purpose of Data Use:
Marketing Opt-Out Options: You can opt out of marketing communications from Gacoan88 at any time by clicking the "unsubscribe" link in any promotional email or by contacting our support team. This will not affect your use of the platform.
Gacoan88 does not sell, rent or disclose member personal data to external parties for commercial purposes without your explicit consent. However, there are specific situations where we need to share data for operational or legal compliance purposes.
Parties Who May Receive Your Data:
Where your data needs to be transferred outside Malaysia, Gacoan88 ensures that the receiving country provides a level of data protection equivalent to or higher than Malaysia's, or that adequate contractual safeguards are in place.
Gacoan88 implements comprehensive technical and organisational security measures to protect members' personal data from unauthorised access, loss, destruction, or accidental disclosure.
Our Key Security Measures:
Data Retention Period: Gacoan88 retains member personal data for as long as the account remains active and for the period required under Malaysian law following account closure, typically not exceeding 7 years for financial records for AML compliance purposes. Data that is no longer required will be securely deleted.
Your Responsibilities: You are responsible for keeping your Gacoan88 account password confidential. Do not share your password with anyone, and always log out of the platform after each session — especially when using a shared device.
Gacoan88 uses cookies and similar tracking technologies to enhance the user experience, analyse platform traffic and support essential functions. Cookies are small text files stored on your device when you visit our website.
| Cookie Type | Function | Duration |
|---|---|---|
| Essential Cookies | Enables core platform functions such as login, game sessions and security | Session / 24 hours |
| Performance Cookies | Collecting anonymised usage statistics to improve the platform | 30 days |
| Functional Cookies | Remembering your preferences such as language, display settings, and game preferences | 90 days |
| Marketing Cookies | Displaying relevant Gacoan88 advertisements and promotions to you | 30 days |
You can manage your cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the Gacoan88 platform. For more information on managing cookies, refer to your browser's help guide.
As a data subject under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data held by Gacoan88:
To exercise any of the rights above, please contact the Gacoan88 Privacy Officer at privacy@gacoan88.my. We will verify your identity before processing any request to protect the security of your account.
The Gacoan88 platform is intended exclusively for individuals aged 18 years and above. We do not knowingly collect, process, or store any personal data from individuals under the age of 18.
Should we discover that personal data of a minor has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account. Parents or guardians who have reason to believe their child has registered on Gacoan88 are encouraged to contact us promptly at privacy@gacoan88.my.
Gacoan88 employs age verification during registration and KYC to ensure minors cannot access our platform. Any reports of potential access by minors will be investigated as a top priority.
Gacoan88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service improvements. The "Last Updated" date at the top of this document will always reflect the most current version.
For significant changes, we will notify members via:
Continued use of the Gacoan88 platform after any changes take effect constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, please discontinue use of the platform and contact us to close your account.
Gacoan88 has appointed a Data Protection Officer (DPO) responsible for ensuring PDPA compliance and handling all privacy-related enquiries. If you have any questions, concerns, or wish to exercise your privacy rights, please reach out to us through the following channels:
If you are not satisfied with how we have handled your privacy complaint, you have the right to lodge a complaint with Department of Personal Data Protection (JPDP) Malaysia which is the regulatory body for PDPA in Malaysia.